Testimonials

She was awesome. After seeing other spine Dr's. I was happy. She explained everything from my MRI. So there is finally a plan as to what I can expect instead of a dr saying well I can't help you

Dr Lin Awesome, Professional, Kind, Listens, Understand my pain. and Staff Great ♥️

In all the years of being in pain therapy i've never experienced a clinic more cold or non-compassionate office as this one I've been in therapy with them now since December of last year although I've been in excruciating pain and going through the trial for a simulator which works I thought okay but he wasn't able to get the permanent stimulator put in after that. I got a bill for $660 and I called my insurance company and they called Dr Lin's office and spoke to someone in billing and she did not introduce herself and was one of theb I've never been more devastated than I was with the experience from this pain clinic. Although I've been seeing a doctor in this practice since January my pain issue was never again. I was put on a patch didn't know if you that never addressed my level of pain and although I called the office on a number of occasions speak with someone about this issue no calls will ever returned in the medication was never changed. I went through the simulator trials and thought that the initial trials were a success but they only gave some relief for a couple of days. After the trials I was referred to a real surgeon to find out that I have to have extensive spinal surgery in order to correct my pain problem however although I'm in severe pain now and the PA ordered beautiful morphine funeral for my mouth it was never sent to the nursing home that I'm in. After the trials were finished I received a bill for $660 and I have a dual Advantage insurance plan. I called the insurance company and with me on the line they call Dr Lynn's office and spoke with someone in the building department. The individual never introduced herself and was extremely rude and nasty to the representative from the insurance company and refused to take any information and inform the representative and myself that it was their fault that I was being billed for the $660 because they did not bill Medicaid. Although I was seen by a PA in Dr Lin's office on May 1st and a script ordered but sent to the wrong pharmacy a second experience of this kind I still haven't had the the mistake corrected and the script sent to the correct pharmacy. A number of calls have been made to Dr Lin's office about this matter but there has still been no resolution in this ma level 7 or 8 since I've been seen in this office but there was only ONE PERSON CONCERNED ABOUT MY PAIN ME. Please spare yourself the time and money and NEVER visit this office they care nothing about helping with the relief of pain and they do not prescribe pain medication. The person in Dr Lin's office in formed the insurance representative and myself that I would not be seen in this office again,leaving me in more pain now than when I was first seen in this office several months ago!!!!!!!!

Dr. Lin is GREAT! She makes you feel at ease and answers any questions you may have. She has taken great care of my parents in the past and I have chosen her to take care of me now that I need her expertise. I would highly recommend her to anyone that needs her services!!

I have been a patient of Dr. Lin for about 15 years and she has been able to keep me functional and working! During this past year I’ve had multiple compression fractures in my spine and Dr. Lin has been very compassionate and supportive in helping me navigate into this next season of life as I transition into not being able to work. Over the years she has always shown compassion and caring for me as a person not just an appointment ❤️

Excelent service

Excellent and professional service

Great experience so far. I'm looking forward to seeing some of this pain go away.

Have been in her care for years and she has kept me mobile. Would not trade her care!

Dr.Lin is the best. Listens to you concerns, explains all medications and why, explains all procedures beforehand, Treats you with respect.

Dr. Lin was very informative, reviewed a video with me to explain next step in my treatment plan.

Great experience.

Dr.Lin is the best Doctor I have been to! So knowledgeable, helpful and willing to explain and spend time with you.

Excellent doctor

She is great not only do I trust her but she is so knowledgeable. Love her

This is my third visit with Dr. Lynn. She very empathic and does a good job guiding me and providing me with the best possible treatment and medication for my chronic back pain.

Fabulous! Extremely professional.

Thank you Dc Lin I wish I had seen you earlier. Your advice and wisdom you give me when I go for my appointments gives me strength.

Every time I have an appointment each staff member has been patient and explained my procedures in detail.

Dr. Lin noticed what was causing the pain I was feeling and how it was causing my left leg to become paralyzed the more I tried to walk. She provided 2 Epidural Shots, one to each side of my back. I had pain and inflammation that was very debilitating.

Happy with thw service

Awesome service

Excellent Doctors and staff !!

Dr Lin is an outstanding Doctor and is truly improving my lower back pain.

Dr She’s caring

I can say nothing but good things about Dr.Lin and her staff, they are all so friendly, on time and caring. I was referred to Dr. Lin for lower back pain that was radiating down my left leg. After the required injections that insurance company wanted RFT was performed. Since having treatment my pain has almost totally gone away and is improving every day. I have recommended her and will continue to express my pleasure in my whole experience with her practice and treatment.

Explains everything in detail and makes sure that you understand the procedure. The staff are friendly and courteous. I would definitely refer my friends to this office!

Dr. Lyn has been helping me manage my back pain for 7-8 years and been very successful in helping my pain. Dr Lyn and staff are always very helpful and informative. My shots have been very helpful with my lower back its not a cure but it bring much relief.. Pain shots are not a cure, but helps with pain and last quite awhile. Thank you Dr. Lyn and staff for all your help. G, West

Dr Garcia is an extremely caring, knowledgeable physician who took excellent care of me.

Friendly, awesome, doctor that thinks outside the box and is very knowledgeable in her field.

I have complete trust in Dr Ellen Lin and her staff. She has helped me in so many ways. Dr. Lin has listened to my pain issues and finding solutions. I highly recommend her and I have told my closest friends to go see her for their ailments. Thank you Dr. Lin for your expertise and caring attitude.

Very accommodating.

Both my husband and I have had multiple appoints and procedures by Dr. Lin. She is very knowledgeable, listens, takes the time to explain and looks at all the options for treatment. We are more than 100% satisfied and would not think of going anywhere else.

Dr Lin is committed to doing her work, I am absolutely satisfied with her work and definitely recommend her!

Very personal

Dr. Lin is amazing, super intelligent, she cares, I was recommend by my Doctor, he said to see her immediately because she is sooo busy, and that I would need her, I had two friends who also recommended her.... PT Therspy, Joe, amazing, an excellent Doctor and Staff, Thank You for caring... ❤️

Dr.Lin is an awesome and caring doctor along with her entire team there! She listens and is excellent in her care. I will continue to see her and recommend her to everyone I know who is need of her expertise!!

Great people ,nurses , doctor

Dr. Lin is an exceptional doctor. She quickly builds confidence in you. After seeing 6 different physicians her and Dr. Alvarez have finally got me on the right track. I have had severe nerve pain in my leg for three years and no one has been able to determine the root cause . She did so on my first visit . Is all I can say is I’m glad I’m Under her care now and look forward to getting well.

What a wonderful person. Dr Lin Answered ALL my questions. She took the time to go over over ALL my images and gave me ALL the options for me to proceed. Dr Lin is a kind, thoughful Physician , Thank you, Mike

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Quick to the point, Informative, Professional

Dr.Lin was very knowledgeable was able to diagnose my problem.

Thoughtful, thorough, responsive to my specific situation, and explained in such a manner that was easy for me to understand.

Dr. Lin was one of the most knowledgeable doctors I have ever seen. I am to have a procedure done soon.

Dr. Lin is the best. She's always very informative in her approach to my care, explaining what's going on in plain terms making it much easier to understand. She's also quite funny which makes the visit fun! Thanks

She care about her patients.

Great doctor & staff. Dr. Lin is very clear on diagnosis and prognosis. Gives clear information.

Dr Garcia was right on time He asked me how I was and I told him better after the injection he gave me and that I had gone to get fitted for a brace for my arm I told him it was still hurting quite a bit he told me to keep taking my medicine and I guess I will get back with him after I get my brace everything went well.

Very satisfied with my treatment

Everyone was welcoming and very helpful!!!

My neck was pain-free for 8 - 10 hours. My middle back still has “major” pain that is interfering with how I stand, sit, walk and exist. Hoping the next procedure will help back pain as well. Let’s talk during my next appt next week. Thank you, Dr. Lin, for helping me with my horrible pain.

Great

very attentive and explains matters very well

Great care. Thank you

Very quick and staff was professional

Dr. Lin and her staff are excellent and very caring. Dr. Lin is always determined to improve my situation and is careful in determining the best treatment. She reviewed my scans and advised that surgery was not recommended which was good news for me. She suggested an RFA. That process was great. I’m currently healing and hoping it will relieve my pain.

I was definitely satisfied with Dr. Lin's service.

I attempted to set an appointment with your scheduler after I contacted you with available dates at Christus near the Med. Center. Apparently, no communication exists between you and the scheduler. She set one at Legent, which I rejected. She then tried to set an appointment at a Christus in Southeast SA which I also rejected. I asked her about the Med Center location, she was not aware of this. I have no appointment now, but would like one. Please let me know when/where we can set this up.

Dr Garcia listened to my complaints and offered solutions. I decided to wait before I seek treatment.

He was very friendly and explained everything to me. First time seeing him, was a little nervous but he was really nice and made me feel relaxed.

Office experience was great. Technicians prepared me for my RFA comfortably and Dr. Lin performed it painlessly. I understand I may have to wait up to two weeks for my back pain to subside.

Excellent physical exam skill and diagnostic capability very impressive

Excellent care from Dr. Lin always. Also staff!

Painless and quick! Dr Lin is an amazing pain specialists and keeps me going with my active life style.

Dr.Lin explains medical issue precisely

Dr. Ellen Lin is always very attentive to my problems and genuinely cares about me. She takes care of all my needs as far as pain is concerned. And gives me great peace of mind. Thank you, Dr.Lin!

Everything good. The only problem was had to wait over an hour to see Dr.

This is my first visit with Dr. Lin and I have to say I was actually blown away by her passion and understanding of my issue. I highly recommend if you have any type of back pain neck pain foot pain do not hesitate schedule appointment with Dr. Lin today. Best doctor I've seen in years!

My experience was fantastic. But it has always been that way for the years I have been under your care . Kenny

Excellent, trustworthy and most knowledgeable doctor I have used. Her decision are accurate and successful when implementing the healing plan. Doctors highly recommend her for any form of pain relief and procedure before living on medication for pain. This doctor you can trust w/o regrets!!

Dr. Lin is the best! I highly recommend her. She's kind, compassionate, and even funny! She has been taking care of me for a few years now and I can always count on her to fit me in or her P.A when I need an emergency visit. My pain has gone done a lot and I wouldn't go anywhere else.

Dr. Lin strives to meet her patients comfort and understanding of pain management as she has worked many miracles for me. I have been under Dr. Lin's care for over 5 year's now and I have lived a much improved health outcome due to her understanding, teaching and support provided to me for my chronic pain. I highly recommend Dr. Lin to anyone out there looking for compassionate care and good results. I have referred many of my friends and they are all very pleased with her and staff. Kuddos to Mr. Enrique Rodriguez that I also see her PA in office, he's outstanding!!! thanks them all! Belia Booher

Excellent insight and information regarding my back.

Dr. LIN, she is one of the most caring, intelligent, best bed side manners Doctor’ I have ever been to and my pain was intense she looked at me and ask if others cared, and told me she was sending PT out to my home. Joe is amazing, thank you Dr Lin and all your staff.... your my hero. I had a terrible time getting this experience out, sad for the delay... I mean this, she amazing and I care!!!!! Again Thank You and sorry I have been such a PAIN!!!

Have been driving to see Dr Lin for over 5 years now… She is extremely up to date on all of the latest medical technologies and takes time to methodically diagnose and treat your issues. I consider her the best in the field and has become our families go to doctor for pain management

All the personnel were very helpful and polite. Dr.Lin was a true professional and caring.

VERY ONE IN PRACTICE HAS BEEN VERY CARING TOWARDS THEIR PATIENTS, SOMETHING RARELY EXPERINCED AT MOST OTHER OFFICES FOR PAIN MANAGEMENT, HAVING SEEN SEVERAL PAIN DOCTORS OVER THE YEARS, DR. LIN AND DR. LUO HAVE BEEN EXTREMELY HELPFUL.

Compassionate & professional

Very professional

Very profesional

I Love her so much!!!

Very professional and explains my problem and treatment plan in detail.

I sat in the patient room for 2 hours. No one checked on me nor asked if I was okay. I was never notified of the delay.

Excellent explanation of my upcoming procedure.

Professional and seen quickly

Dr Lin is an amazing Doctor. She listens carefully and intently and doesn't forget about you or you case the moment your appointment is over. We have been on a health journey for many months and I cannot express how much differently I feel. I trust her completely and follow her suggestions and guidelines, not only for pain management but her input and knowledge is put to work in caring for my general health. Absolutely love her and her team.

Dr. Lin used both MRI results and input solicited from me with carefully crafted questions to pinpoint the area needing to be targeted with an injection. I appreciated her friendly, professional manner as she explained in layman's terms how bone spurs were likely the problem and I also appreciated how she took the initiative to communicate the action she was taking to my back surgeon. I would highly recommend Dr. Lin to anyone seeking a caring, highly skilled pain management specialist.

Just a great Dr Listens, explains and moves forward with care. staff is also very professional.

Always timely and effective service

I had a great experience overall. Although I was nervous at first, everyone that took care of me were very encouraging and made me feel safe and comfortable. Dr. Lin is a great doctor, very knowledgeable and walked me through the whole process.

Very fast and helpful

Great first experience. Dr. Lin listened to my issues and was able to provide some low cost solutions to help in my recovery. I am fortunate to have been referred to her.

Dr Lin is an excellent doctor. She listened to me. She is truly dedicated to helping people. I am so glad I went to her. I learned a lot.

I highly Recommend Dr. Lin for all of your pain management needs. She cares about her patients and always goes above and beyond to help address your needs. Thank you Dr. Lin for your amazing service!!!

very consernd for my illness and caring

Very knowledgeable and helpful doctor and staff. Thank you

wait ing for ok from insurance so we can set a date to get rid of tendon pain.

Procedure went very smoothly. Dr. Lin and her assistant are professional and caring. Wait time was minimal.

He is a great doctor and very patient.

Dr Linn is great at what she does

I am very thankful I was referred to this office. Life quality has improved, and Dr. Lin is an amazing doctor!! I have been a patient for 6 years, and I am so greatful to have access to such a great team!

Received a good consultation.

Outstanding treatment by Dr. Luo. Rapid response. Thorough examinations.

Fantástico, pude hacer que el Dr. Linn me hablara sobre el curso del tratamiento que estoy recibiendo. Fantástico, pude hacer que el Dr. Linn me hablara sobre el curso del tratamiento que estoy recibiendo.Fantastic, was able to have dr linn talk to me about the course of treatment i am recievinh

Professional Healthcare specialists that know what they are doing and truly care about their patients. Doctor Lin is truly a wonderful physician and cares about the well being of her patients and her staff are top notch. If you are in pain please do yourself a favor and see Dr. Lin and staff!

Great doctor

Dr. Lin and her staff are the BEST

Dr. Lin and her staff are great, caring and attend to your needs. Dr. Lin cares about your medical needs and your everyday life dealings with pain.

I had gone to the portal to write back for a message sent to me. It was a very long visit: however, I was pleased because I was able to spend some time with Ellen. I was very excited about getting another cortisone shot, as those work for me. For some reason, the ablation didn't seem to do anything. It has been very helpful that Ellen saw the buildup of fluid on my back and was ab

Very nice. And I appreciated her explaining to me what was actually happening.

Dr Lin was very kind. Explained things very carefully!

Awesome doctor and staff. They explained everything.

Fast and pleasant. Great to be out of pain.

Went well

No communication with doctor; only PA. Very little explanation of procedure Planned. Many appointments for no Explanation of why. Felt Dr did not Understand patient's reason for the Appointment. No medication for pain Subscribed. No plan discussed for future Treatment. Felt no sincere interest in New patient. Next apptmade for 2 months Down the road. What is patient supposed to do for #10 pain? No discussion at all re pain For Scoliosis pain!! Left patient very Discouraged with no plan or discussion. What does the patient do next?? For the pain & sleepless nights?

Dr. Luo is very knowledgeable and his staff is very friendly.

Good

I had a wonderful experience from day one. Dr. Lin made me feel relieved that she new what I was experiencing. She was going to help me and she has. All I have is numbness now hopefully that we'll subside with time.

Doctor Lin abd staff were professional and showed care and concern for my well-being.

It was wounderful

Excellent

A little rushed. Doctor and nurses explained things so I could understand them.

Great facilities and staff

Dr. Luo is a wonderful doctor. He’s patient, listens to you, and explains things well to be sure you understand. You can tell that he cares about his patients and works to be sure you’re not in pain. His office is very efficiently run. I never have had to wait but a few short minutes to be seen for my appointment. I highly recommend Dr. Luo.

I don't know what's wrong, but my back is hurting again

Very knowledgeable and has great communication skills

Very professional. I feel well-cared for.

Awesome

Very knowledgeable and thorough. Thank you!

The staff was very attentive and I especially appreciated Dr. Lin’s professionalism and willingness to help find a solution to my issues.

Good

Prompt, professional, caring

great!

Dr. Ellen Lin, is very informative in explaining the RF procedure and how it affects the nerve system. I’m very pleased to be in the care of Dr. Lin.

Very good but I wish Dr Luo wasn't leaving

Good

The appointment was was on time. The staff and doctor were courteous and knowledgeable. It was a pleasant experience.

Ok

I saw Dr. Lin on July 5, 2023 at 8:40 AM. She listened to me and was caring and compassionate. I have a back procedure with her pending. Mary L. Stone

Described problem in laymens terms and highlighted possible solutions for me to choose.

I've been a patient of Dr Lin for many years. She has always provided me & my husband with loving compassionate care. She truly is treasure!!

I’ don’t know y my first time

Dr Lin is well versed in the most modern of pain relief practice is very willing to answer questions as well as research anything she is asked about. We rely on her knowledge and expertise when it comes to pain management.

Dr. Was concerned and listened. He had already followed up with a Dr visit with another doctor. I really liked him and look forward to him helping me with my chronic pain.

Dr. Lin and staff are wonderful.

Excellent

Great experience

Dr Luo and his staff were most professional and Answered all questions

Words cannot express how grateful I am for Dr. Lin and her staff - been going to her for 9 1/2 years or so and wouldn’t switch doctors for anything!

Dr. Lin was very professional and made me feel comfortable. She listened to what I had to say and showed empathy to what I’ve been going thru. Dr Lin answered my questions and explained in detail the procedure I was going to receive. I also want to give a shout out to the entire team who were also very professional, understanding and patience.

Great staff. Friendly, experienced and helpful.

Very well done.

I am always very comfortable with Dr. Lin and her staff to work to give me a better quality of life.

Dr Lin and her staff are always professional and well organized. I’ve had a few pain doctors, but Dr Lin stands out. She’s a wonderful doctor. She has a Facebook page, Advanced Spine and Pain Center and a Facebook page - Global Pain Association. (Dr Lin’s nonprofit outreach and educational organization) I particularly learned quite a bit from the Global Pain Association page. Check out “videos” and you will have free access to some very helpful information. Dr Lin is very much about using natural healing practices (nutrition, movement, etc.) in combination with pain therapies. I love this about Dr Lin. She uses a wholistic approach to address health.

Dr. Lin and her team are Amazing! She listens to you and works with you! She never pushes anything on you. Dr. Lin has your best interest at hand. Dr. Lin has changed my life!

Dr Lin is amazing. She is knowledgeable, friendly and helpful. The 2 hour wait WITH an appointment is ridiculous.

Very knowledgeable place staff and Specialist Dr.

Dr. Luo is so easy to talk to and I can confide in him.

Dr. Lin and her assisting staff are so genuinely caring. They don’t just treat what you came in for, they help you to explore underlying causes and alternatives. Dr. Lin is passionate about patient care. You are not just a number to her. You are valuable human being.

Very courteous, and professional. Great procedure experience.

:)

I am happy that I found him. He listens to what I have to say and if he has any concerns that he lets me.

Still have to do follow-up to pursue further treatment

Very pleasant. Everyone was very helpful and informative. All were professional. I left feeling good.

Clean office. Staff is friendly. Not too much wait

Dr. Luo is very attentive, knowledgeable, and kind. He's very easy to talk to and takes his time. I would highly recommend Dr. Luo and his Team to anyone that may be suffering from back pain.

The staff and doctor were very friendly and made me feel at ease. The doctor gave me a lot of confidence in the game plan she suggested for my treatment.

Cannot say enough good positive things about Dr. Lin. Great physician and excellent patient care from her entire staff! Highly recommended!!

Excellent patient care, before and after the procedure.

They take very good care of you. Very friendly staff !!

Everyone is simply fantastic. I was late to my appt & they welcomed me with open arms. From the front desk to the techs to Dr Lin, they are all professional & welcoming. They all know what they are doing. Very well educated & trained. Keep up the good work! Thank you.

Love Dr Linn! She’s the best!

Excellent

I like Dr Lin , she explains everything very well

Nothing could be done because we had no answers until MRI is done

It is always a great visit. Dr. Lin always makes sure I am doing alright

Good experience. Everyone nice.

Very satisfied with the experience. Will be ecstatic if the pain is less. Thanks

My back pain kind of evaporated the moment I met with Dr Lin. Her suggestions, diagnosis and treatment plan for my more than 10 year old pain were very convincing.

Friendly, compassionate, and caring.

After a long wait it was a quick in and A quick out No pain whatsoever follow up in about two weeks

Great!

The staff is fantastic and professional. They put you at ease. Dr. MaLou is through and explains things so a patient can understand. I highly recommend Dr. Ma Lou

Friendly, professional staff. Makes for a pleasant experience.

Dr Luo is wonderful, he takes the time to listen to my response.

Very professional and caring everyone is so nice and tentative

Everyone always listen to my concerns and provide excellent service

Dr. Luo is one of the few doctors has patiently listened to my various pain concerns. He is very polite, professional and has great bedside manner. It is very refreshing. I am a 20 year US Army Retiree and Total and Permanent Disabled Veteran. He and his staff has given better care than my whole time at the Pain Management Department at the Brooke Army Medical Center. I used to have to wait up to four months for follow up appts and have to repeatedly call to get an appointment. The staff there would not contact you back. No the case at all here. Dr. Luo’s staff professionalism at the Westover Hills Clinic location is fantastic. They make me look forward to attending my pain appointments. I hope I had the option to get a referral to his clinic years before.

Enrique is always to understanding. He listens and explains things in a very easy to get kind of way.

Dr. Luo is easy to talk to. He makes sure I am confortable with my medication.

Doctor gave me options and explained the recommendations Staff was friendly

Good

Dr Lin is an exceptional doctor and I received excellent care.

My experience this morning was good and all questions were answered professionally and with concern for my wellbeing. Dr Ma Luo treats my concerns and makes recommendations as he feels the need.

Doctor Ma Luo listens to his patients and always ask if we have any concerns about anything that we talked about. If we as patients have any problems he as a doctor would try to take care of the situation.

Professional, friendly, knowledgeable & highly efficient! Very little waiting to be seen and treated.

I was well cared for. Procedure went well and so far feels effective.

The entire team is professional, kind, and practice patience.

Excellent. Pain 75% better. Thank you.

Dr. Lin is Amazing. I am now pain free and it is all from her!

Dr. Luo was very helpful and explained the treatment plan for me.

Dr. Luo is a professional and he listened to my concerns.

It was very satisfying. Starting with the courteous and professional staff (Michael Anthony was so kind) and the girls. Dr Lin was so informative to all my questions. The wait and procedure were super little time. Unbelievable. No complications and the shots were effective. Thank you

Dr. Ma Lao very considerate of his patience he would listen take his time and try to dig deep into every option and solution to make you feel better. Also, whose knowledge is amazing I would not go or deal with any other pain management doctor.

Excellent staff

Very nice staff from office to nurse and staff take me to procedure

Dr. Lin is the best pain specialist I have seen. I highly recommend her.

Staff was warm, professional, and efficient. Dr Luo was very personable, was patient with my explanations, and developed a treatment plan for me that was logical and worked for me.

Very friendly staff and doctor listened to me without being rushed.

I feel considerably better than when I first saw Dr.Lin, on Wednesday, March 29th. My neck issues are much less significant than they were ( currently, on a scale of 1-10). Most importantly, I have not had an “aura” or a migraine headache, since April 12th. After suffering with migraines for 70 years, this is an incredible accomplishment. I don’t really know specifically what to attribute that to; however, I began using a Far Infrared Heating Pad twice daily for 2 hours each time and I feel that had been a great contribution to my current condition. I began doing that at the recommendation of Dr. Lin.

Dr. Lin not only talked to me about my issues that I specifically came to see her about but also about things that were bothering me that were not related to this specific visit. She spent more time with me than I ever expected. Thanks, DOC!

Staff very professional and courtesy.

Dr Luo listened to me and gave me time to explain my answers to his questions. He referred me to a neurologist for my health problem but I will recommend him to anyone needing a pain management doctor and I will come back to him should I need one.

Best Doctor I have ever seen.

I have been going to Dr.Lin now for a few years and always get good results with whatever she does for me. Her staff is awesome as well. Wouldn't want to go anywhere else.

N/a

Dr. Lin cares about your well being and health. Always a pleasant visit.

Great personal

Nice and quick to get appt and not too much wait. The new patient package is so long many pages and when it was sent electronically we couldn’t opened. Took a long time to fill a lot of page. Office is clean and friendly staff. Doc Lou is amazing and take time with you

I am a returning patient. I last saw Dr. Lin in 2015. She was awesome then. Now that I’m having some issues with pain, I knew to come back to her practice. She is very thorough and caring and, most importantly, she listens to her patients.

The staff and Dr. Ma are outstanding, as they have been for several years. Their consistency has inspired sincere trust on my part.

Staff was very friendly. Dr. Ma Luo explained everything in great detail. I felt very comfortable with him.

Long waiting times

Dr Lin always knows the cause of my pain. She shows me exactly what is causing the pain and educates me on the cause and ways to remedy the pain. Any time she performs a procedure to relieve any pain I am experiencing, the procedure she performs has eliminated the pain 100%. I am so glad to be a patient of Dr Lin's. She is truly a Godsend.

I have be

excellent care from the administration and treatment of the doctor also a very professional doctor the doctor luo

Dr Luo always pays attention and offers suggestions to my chronic pain problems. It's nice to have a Dr who listens and has solutions.

Dr. Ma Luo is very patient oriented. He listens to you when you talk and works with you to help address pain you’ve been suffering from. I am able to be pain free, something I have not been in over 20 years. I am grateful and recommend him all the time to my coworkers who I see suffering in pain. I tell the he is totally worth the 3 hour drive.

Dr. Lin and her staff are great, they tend to all your needs. Dr. Lin spends plenty of time discussing your problems and she talks to you in a manner which you will understand. Dr. Lin has helped me and brought back my everyday life with no pain. Thanks Dr. Lin

Very informative.

Dr. Lin was very thorough and good at explaining the problems and possible solutions.

Dr was very nice. Clear about my condition and listened to my questions and concerns.

The Doctor’s office was busy this morning, but Dr. Lin and her staff treated me and I feel much better this afternoon.

Wonderful relief from pain.

Dr lin was very professional and explained to include that any type of surgery at my age and condition would do more harm than good. She recommended other options.

Very professional, friendly staff. Everything was described in detail. Looking forward to my next visit.

Wonderful! Staff is kind, courteous and extremely helpful in my care requirements!

Dr. luo has been the best doctor for pain and spine injury.I would recommend him highly to anyone who has back problems. He has helped me greatly.

It was my first visit the staff and Dr.luo where so welcoming happy that he actually listen to me and my concerns and addressed them

Dr Lin has by far been the greatest doctor to help correct my problems. I highly recommend her.

Quick and easy procedure!

Very friendly. Fast.

It was a great experience from the receptionist to the staff and the doctor. The doctor was very attentive, listened carefully to my concerns regarding my pain. I highly recommend Advanced Pain.

All excellent service, from the front office, the nurse and Dr Lin Thank You

I don’t feel rushed, Dr is patient, listens to concerns and is reassuring, service with a smile, that’s what he does

Dr Lin very caring and efficient. To the point, and a quick, good listener. So very pleased with her expertise.

I like my Dr very much he is very very understandable and listen to my situation and I also want to acknowledge the staff they are great & polite very happy coming here

Dr. Luo is a bit quiet and I would like more interaction and discussion prior to or after a procedure. I sometimes feel like a part of an assembly line patient.

All procedures resulted in pain relief , straight forward and always timely. Pleased with treatment and plan to continue with pain management from Dr. lin.

Very friendly staff at all levels.Staff is very knowledgeable, Dr. Lin is wonderful

Dr. Lou is very knowledgeable in his field, and I feel comfortable and confident in his care.

I did recommend Dr. Lin to my sister Olga Bass

Excellent! Every effort was made to make me comfortable

Great

I was overwhelmed by the results of my MRI and opinion of the doctor. However, her very caring staff helped me through it.

Extremely good. All the staff are very nice. I had a few minutes too talk to Dr Lin. Which was great. She suggested physical therapy and I have an appointment next week. Looking forward to appointment with her PA who is very knowledgeable and very personable. Thank you all for a successful appointment today. Christine Welsh.

Every time I go, the staff is wonderful. Very caring and they take their time with you.

She listened to my situation and will move forward to help ease my pain.

I highly recommend Dr Lin and her medical team, they’re very personable, easy to schedule with, and excellent follow-up regarding your health issues, diagnosis and medical procedures

Good and seticfide with his knowledge & understanding my condition?

Professional, yet personal feel to the office/staff. I feel that I am in competent hands

Great time with the crew

Great!

I’ve been seeing Dr. Luo since 2021. I recommend him to anyone who has chronic back pain. He listens, cares and really gets to know his patients.

Everything was great. The staff, doctor and assistants were really good and caring. I felt very good during my procedure with Dr. Luo and Ash.

The best in San Antonio

Dr Lin is the 1st doctor that really cared about finding a way to reduce my back pain. After years of disappointment she listened & helped me get my life back!!! I can’t say enough good things about her and the amazing staff in the office as well as the Nevro representatives. Everyone involved in my treatment have been 1st class all the way and I’ll always be grateful ❤️

This rating doesn’t go against the facility, it’s due to my issue. Dr Lin was great, I just wish I had a better mindset when I was with her.

great visit with Doctor

Had RFA today . Pain was minimal. Love the office staff along with Dr Lin

Dr Luo listens and does not rush through the appointment. Explains a plan of action. Staff is friendly and helpful.

Dr Lin was awesome as usual

Prep done quickly and short wait for procedure. Enjoyed talking with Dr. Lin and Tony. Very much like the personableness. I feel fine.

Antonio was very professional and informative during the procedure. Dr. Lin is awesome

I just met Dr. Lin and I was very pleased with her. She explains exactly what she’s going to do and is very knowledgeable. She listens to you and doesn’t rush you. I feel like there’s hope for my problem. Dr. Santa María referred me to her and I’m so happy he did.

Doctor carefully listens to your concerns.

Everyone is friendly and courteous. Listens to my concerns.

Very good

I have been going to Dr. Luo for about 2 years and I am very satisfied with his care.

It was good

Explains options very clearly and listens to needs and concerns and addresses them

Very little time in waiting room and personnel are professional. Dr. Lin explained my knee problem and performed procedure that totally relieved my pain. I have all confidence in her practice.

Quick, pain free injections that provided more relief than previous one. I feel better and able to do a little more. Looking forward to the next round.

Smooth, working together clinic

Dr Luo listens to his patients and offers a variety of pain management options. My quality of life has improved with RFA. The office environment is welcoming and the staff is friendly and caring.

Dr. Lou and his Staff, are very caring, knowledgeable and professional, he listen and give the best advise and solutions to your problems. I recommend his practice to any person that have mild or chronic pain or problems in your lumbar or cervical spine. Thank you for helping me relieved my back pain.

She was highly recommend by two of my physicians & her staff speak highly of her. She appears very knowledgeable in her field & the first time I met her she gave me hope about treating my condition.

Pleasant. Dr. Ellen very connected to her client Excellent staff

Dr. Luo is an amazing dr supported by a office full of wonderful staff. I have been going to this office for 2 years now and I have had nothing but positive experiences every single time. I feel lucky and fortunate to be a patient of Dr. Luo ‘s.

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Dr Lin listened to my back pain problems and offered a solution

Everything ran smoothly and on time. Staff is very professional and welcoming. Dr Lin is very knowledgeable and compassionate.

I got the best care from both, Dr Lyn and all her staff Thank you

Great care as usual.

Awesome

I have been diagnosed with chronic pain well over 35 years, and I have gone through many doctors, treatments, and medications, that in some cases they have eased the pain, but Dr. MA LUO is the only doctor that have eliminated my pains, and he is the one who I truly trust, and recommend. Dr. MA LUO preformed a TenJet, and is the best treatment I had ever had.

Dr. Lin took the time to explain my MRI results and answered all my questions. I left with a better understanding and am confident she can help. Very impressed!

Really enjoyed the detailed discussion with Dr. Lin regarding my issue. Also enjoy the friendly and professional staff I spoke with.

Did not have to wait long to be seen by Dr. Lin. She explained all necessary things to me in a way I could understand. I'm very happy with Dr. Lin

Very friendly and helpful.

Dr. Lin and her staff are extremely caring and efficient. I feel very well taken care of when I have to have any procedures done

This clinic and its staff are very knowledgeable and attentive. Plus Dr Lin lays it online as for as as your healthcare. Outstanding Physician!

Communicated available options for treatment and offered suggestions I declined at this time but appreciated his suggestions

Dr Luo is very nice & listens to his patient. Highly recommend

The doctor and his staff were all friendly, & helpful.

Very professional

Extremely caring, listens, answers questions.

Everyone was really nice and helpful

Dr. Ellen Lynn, always good manner and staff

Dr Ma Luo has helped me a great deal with my back pain and I greatly appreciate his advice and recommendations.

Dr Lin is an outstanding pain management doctor !! She is patient, very thorough in her approach and has a terrific bedside manner. I am Chinese. I speak English however my vocabulary is limited. Dr Lin spoke perfect English and also is fluent in Mandarin Chinese which put me immediately at ease. She gave me a steroid shot which within minutes stopped my pain in my leg. Her staff is great, very polite and competent. The entire experience was amazing. I highly recommend Dr Lin and staff, just wonderful !!!

everyone very helpful, Dr.Lin very thorough.

Informative

I love the staff and Dr. Lin. They’re all so amazing!

Dr Luo is a highly regarded doctor. He takes the time to understand what you are experiencing. He provides excellent medical care. I would highly recommend him to anyone needing spinal medical treatment.

Always satisfied with my visit. She takes time to go over things.

I feel like a new person

Good so far, less pain.

Dr Linn took her time and made me feel at ease with the questions I had and explain what she was going to do and I really appreciate it.

IT COULD NOT POSSIBLY HAVE BEEN BETTER. THE TREATMENT AND MOST IMPORTANTLY THE RESULTS,WERE EXCELLENT.

Dr Lin is a smart, compassionate physician

Fantastic doctor. She has worked with me to help relieve pain in all my joints.

Reasonable amount of waiting for doctor and had good conversation with her. She's very good at explaining what she's talking about. I've been seeing her for some time and I found her to be very very helpful. Office staff friendly and professional and sent my prescription right over to my pharmacy. I highly it recommend her because she has really helped me with my pain. I trust her

Very professional.

Great Dr in Dr Lin and her staff very friendly and professional. Couldn’t be happier!

Everyone was friendly and helpful. Informed me as to what was going to be done.

Was wonderful

Dr. Lin is the best!

Me olvide comentarle que en el informe que me dieron hay datos que no se de donde son porque yo nunca fui a ER, y no tome esas medicinas que dicen, ademas la morfina etc me la suministraron luego de la cirugía de la rodilla, y lo principal es que el Dr. Carlos Roldan no tiene nada que ver conmigo desde hace dos y medio años, exactamente cuando falleció mi esposo. Atentamente Lidia Dimetman

Excellent very good . Alot of 1 on 1 . Lou

Super Dr.

Still working on the pain.

Me gusto mucho la atención de la Dra. Lin, pero a la vez estoy frustrada porque yo esperaba tener calma para mis dolores lumbares, pero cuando me dio la medicación la Dra. dijo que era un calmante fuerte, pero, no me dijo de que se trataba y yo no conocía el nombre comercial de la prescripción, por lo tanto cuando descubrí que era Gabapentin no me gusto para nada. El motivo es que yo ya tome Gabapentin y con mi marido la suspendimos por el atontamiento y mareos que me provoca esa droga. Por consiguiente no la tome, ya que los efectos colaterales son muy delicados para mi, como persona de 80 años que vive sola y puedo caerme al perder el balance. Lo siento, pero ese tratamiento no puedo seguirlo. Si la Dra. considera una epidural en mis lumbares me gustaría hablarlo. Muchas gracias por su atención. Lidia Dimetman

Dr. Lin and her staff are always courteous and professional!!

Dr. Lin very informative and helped me with herbal medicines that can help with my leg spasms.

She is amazing!!! Totally amazing, I wish I could have her as a Primary, she cares!!

I have been a patient of Dr. Lin for about 5 years and have recommended her to anyone that asks me for Dr.s suggestions. She cares about her patients and is easy to talk with. I'm sure glad I found her.

Fabulous ESI procedure

Very professional, great communication

Staff and MD are great but the wait is long.

I am transferring from another pain clinic. Dr Luo spent over 30 minutes with us even after he reviewed all my past bak history. He is a very pleasant Dr and listens and gives very knowledgeable responses. If you are looking for a pain Dr. this is a great choice.

Good

Dr Lin describes the problem and solutions very well

Awesome docto and staff, best in town!

Very caring doctor

Good

It was was helpful information i received for my procedure scheduled. I still need to get my prescription drug submitted to my pharmacy.

Dr. Lin seemed concerned about all my pains but the only thing I didn't like is that I was given an anti inflammatory pill with aspirin and I can not take those because I'm on blood thinners. My daughter and I h a d to call my pharmacist to see if taking it again was good and he said NOT to take it.

Very thorough

Excellent and professional medical counseling and advice.

Excellent experience!

Great staff! Knowledgeable, prompt, follows through.

Dr. Lin was very prompt with her diagnosis of my symptoms and very compassionate with my needs. She was genuinely concerned with treating my back pain which was very assuring.

Perfect

Dr Lin is very caring and professional

Dr. Lin is the best

Very good. The injection seems to be helping.

As always, office personnel were outstanding and service was great. Dr. Lin makes sure that her patients get all the help she can give them and is pleasant while doing it.

Love Dr Lin

Dr Lin was excellent - wish I would have gone there first. She focused on the problem and immediately started treatment. Was very knowledgeable.

Good, professional, & caring.

VERY knowledgeable and careful and caring doctor. She has an interest in all your problems as well as you. Highly recommend--and I'm a physician.

Dr. Lin is great, easy to talk to, most of all she is up to date!! The staff is great also.

She is amazing, she cares!!

Staff is professional and very friendly. They try and see to your needs as soon as possible.

Great as always

Excellent treatment experience didn’t feel the injection I had done at all. Everyone was extremely nice.

I'm very satisfied, happy with Dr Lin's level of care. She always takes the time to explain the procedure she is going to do in an unhurried, detailed manner. You never feel she is being rushed to the next patient. I am going to the next level of pain relief and she has explained my options throughly. I'm feeling very confident in the choice I've made. Her staff is also very efficient, professional and friendly. It's a pleasure to interact with them. I highly recommend Dr Lin to anyone that is looking for a pain management professional.

Very thorough and had relief when I left the office . Great staff !!

Fantastic! She takes her time to explain and she is like a detective, she wants to find out the root of the problem

Great staff. Dr lin is great. Explains everything to you and makes sure you understand and describes the plan of action for your issue. Would not think about seeing another pain management dr.

Appointment was quick, Dr. Luo was patient with my questions, and the staff was courteous and knowledgeable. Thank you!

Dr. Took the time to explain and answer questions thoroughly and truthfully .

Great Easy to talk to

I really appreciate Dr Luo’s continued patience and his willingness to listen when I express how I’m feeling about my pain and anxiety issues. He will offer treatments but if I’m uncomfortable with a particular one he doesn’t push. Sometimes you have a great doctor but the staff is an issue. But that’s not the case here. Everyone is great.

Very good Doctor.

Dr. Lin is compassionate and caring. She is very attentive to her patients needs. She always goes above and beyond to find out a solution to your injury. All the ppl that work there are very polite and will answer any questions you have. They all are all around the best and wouldn't go anywhere else.

Dr. Lin is thorough and combines lots of options to consider in a pain management program.

Great

Dr Luo and staff are extremely friendly and supportive. Dr Luo really listens to your concerns and comes up with a treatment plan that is beneficial and most convenient for the patient! Would absolutely refer him to my friend and family! 5 star service!

Great Staff, friendly & professional. I can tell good comeradery between the Staff& Dr. LAO seems easy goin.. always professional & has good methods for curing pain. I Happy my Condition of a broken tale bone is better.

quick response, met my current concern

EEs are always friendly and upbeat.

Physician is caring and knowledgeable

Nice atmosphere great staff & Dr

Great staff and care

He Listens and Doesn't Talk Medical to You, he makes sure you Understand what you need to do

Doc listen to me, and was very nice

Great doctor.

Dr. Luo gives Excellent Patient Care

I have always found Dr. Luo to be terrific. I highly recommend him. He is very sensitive to the cost of treatment vs insurance restrictions as well. His practice takes great care to ensure that treatments don’t place an unexpected burden on patients.

I paid for an I.V, that didn't have any affect on me. It wasn't worth the $75.00 charged. I was apprehensive about the shots in my vertebra. My back is feeling better and I believe the procedure was they best option. I still have pain in my back but much less then before. Dr. Lou is a good doctor and I'm comfortable with his care and advise.

Had a few pain doctor, Dr. Ma Luo is one of the best.

Dr Ma Luo and Shay always ensure I am taken care of when I go into the office to receive my injections. I have been seeing them for years now since my brain surgery and would highly recommend their office as they care about your well being and getting you feeling 100%. Thank you to all the staff members who have assisted in the years I’ve been seeing Dr Ma Lou they truly are the best!!

Excelent

Always friendly and efficient!

Dr Luo & Staff are great!

Lovely

Great customer service, attention to detail and welcoming staff.

Dr. Luo is always kind, efficient, and understands my pain. I don’t think you could find a better Pain Management doctor anywhere!

Pleasant and efficient. Answered questions completely.

Dr.Luo’s office visit is always very pleasant not only due to his wonderful office staff but to the doctor himself. He not always listens to my problems with my pain but works hard to solve them. I feel very fortunate to have found Dr.Luo because now my life has been tolerable.

Dr. Luo takes to time with the patient and listens to provide the adequate care for them. He is respectful and understanding.

She answered ALL QUESTIONS WITH DETAILS OF THE SPINE AND NERVES! So grateful for getting info on Second Opinion. If in doubt get her opinion and You will walk out so Blessed to have found her!

He is very knowledgeable and takes his time explaining what can be done in my situation.

Dr. Lin and her team are Amazing! She listens to you and works with you to help you achieve a painless life!

Knowledge was outstanding

We moved to San Antonio 18 months ago. I was referred to Dr Luo and I am very happy with him, his care, and his office staff! They get right back to me and Dr Luo has really helped me with my back pain!!!

I was fortunate enough to have Dr. Malou perform my trial Stimulator. I want say thank you also for letting me meet with the Nevro team there in your Westover Hills office afterwards, as we are now having a difficult time finding my “Sweet Spot”, as they say on my perm. Stimulator.

Wonderful, no pain after injections

Dr Lin and her staff are amazing. They always take great care of me. She created a great program to help manage my back/neck pain.

Very well organized and staff are all knowledgeable and pleasant

They were so caring and attentive too my to my pain in my concerns wish I had so much severe pain. I really appreciate them being there to help me the staff. The doctor Dr. Lou was so caring and cum passion about my pain in about. And about my health problems. Yes I would recommend this clinic to anyone that had pain anyone that needs help I would recommend it. Thank you very much.

Fine

I appreciated the telemedicine call .. saved me a 2 1/2 hour trip just for follow up

It was quick and I knew what to expect, but I would have liked more interaction and assurance from the people in the room.

Good

Always a great experience at Dr pins office. Friendly fast service

Yes

Yes I rec a cervical block

It was fast and great

Excellent

I was treated with the utmost care.

Dr. Lin exudes love, caring, and kindness.

Dr. Lin's bedside manner is spectacular! She took the necessary time to understand my concerns, diagnosed my pain, and quickly worked to resolve the issue.

Great explanation of my situation and how to proceed with pain management.

Doctor Lin is awesome! She takes appropriate time, has empathy for my pain and discusses options with me. Wish actual exam and care time was closer to appointment time tho. I lose valuable extra unplanned time from my day on each visit.

Very professional and welcoming staff I would definitely recommend Dr Ma Luo to everyone

Staff is courteous, knowledgeable, and efficient.

Excellent doctor!

Unfortunately I am not an easy person to sedate. It’s not the Dr’s fault but it’s was wide awake for my procedure and felt everything. Again. This is just my body chemistry.

Always caring, and ensures issues are addressed fully

Very prompt service, attentive to all my needs, great caring staff

Excellent care Prompt

Will refer Dr Linn to all that have pain. I’m super excited with the relief of pain and how quickly Dr Linn got my spinal cord approved!

Friendly and knowledgeable staff. Dr. Lin listens and recommends the best treatment plan to help relieve your acute/chronic pain.

I would have liked to ask more questions. Before and after the procedure.

Good

Honest

very helpfle

Dr. Lin explained the results of my MRI in a way that was easily understood. She was patient and kind.

I was so trepiditious but the procedure was great as were all staff.

Staff are friendly eficiente

A lot of pain till last night much less today.

Dr Lin and staff adre great.

It was a more intense procedure than I expected and more painful from the doctor attributed to inflammation and scar tissue. I also didn’t expect the ongoin pain after as I didn’t remember having that when I have had similar procedures in the past. I attribute some of this to mynot reading over The pamplet again I was given 2 weeks prior. Lastly I never saw. The doctor face to face I would have liked. To ask her a couple questions . I FF let she was qualified and was in excellent hands.

He was very professional and showed concern for my health.

Can't wait to see her solve this lower back pain once all MRI/Xrays come in.

I said I would recommend the practice to others but I've only had one appointment so it's hard to say just yet. Everyone was nice and respectful but I did a lot of waiting. Dr. Lin was great and I had met her before when I went with my dad to an appt. I've heard bad things about her PA. I think that's his title.. I believe his name is Avalrado or something close. I didn't have the opportunity to meet him yet.

My visit was very good Thank you guys

Very personalized Good staff

Dr. Lin is an amazing, caring doctor. Plus she is super knowledgeable.

Dr Lin is incredible and very caring. Her staff are all very friendly.

It was very good

Very good.

Fast, comfortable, and professional! I highly recommend.

Dr. Lyon was very professional as was the staff. I felt well taken care of.

Very informative and helpful!

Really professional,easy to talk to. I tested my A1C when I got home and it was at 5.5

Excellent care. Very pleased with treatment.

Dr Lin and staff are patient, informative and caring.

Helpful and informative care was given. I did not feel like I was being rushed.

Good

Christy was a lot of help with explanations and questions we had!

Thorough

The attention I received in the exam room was to the point and in a language that a country gal could understand. Complete explanation was given to my current issues and what this office could do for me. Very well laid out

Superb care

Professional, listens to the patient. Excellent treatment. Office staff, courteous l, and very professional.

I felt everyone was working together to help me feel better. I always feel heard and cared about.

Great

Excellent visit 3 month follow up.

Enjoyable, expectations

Attended my needs very well.

Very professional

The staff are so incredibly kind and caring, they explain thibgs in detail so that elimiatws alot of anxiety about uaving procesures done to help woth back pain. I can ot say enough about how quicklu Dr. ellin Lin indersrand what was happening woth my back, took charge and had a plan of sctuon in leas than 15 minutes. Mich netter than the 1 year I spent woth anothe provider getting nowhere woth it and having prolonged suffering! Her team and Medical Assistant are great, as well as To y who helped with xray photos while Dr. lin was placing iniections in my back. This is a driendly, no nonsense but human and empathetic team!! I wouldn’t want to go anywhere else for spinal oain management the only reason I gave this 4 stars instead of 5, is because I asied about getting my pain prescriptions filled (1 IS NEEDED ASAP,) this was noted, but no-one ever asked me for my PHARMACY INFO so they can be called in BY De. Lin. Overall I am extremely with the care, and the coordination of xare woth other physicians, that I’m receiving from this clonic, they’ve made a vase difference in my outlook and life - and given me hope for things to get better (siin, not poke in 6 or 12 months,). hopefully will be living in less pain, soon, and able to get my life back!

Very nice guy.

Frendly and professional staff, Dr. Lin listened to my concerns. I have become spoiled with the care I have received from Dr. Lin over the past 15 plus years. Thank you.

Great understanding to my situation. Very good doctors office and staff

Really great medical team. Very caring.

Excellent Dr with very good bedside mannerisms of explaining my condition and the future care for my pains.

Awesome! The is friendly and all have smiles. Dr Lin’s practice is very organized setting up all appointments. Dr Lin always takes plenty of times to visit with you and review Olán of action. She is great!

Dr.Luo is always attentive, a great listener, and compassionate. I can't say enough about his office staff, as they are all exceptional.

Dr. Lin did an awesome job explaining what was wrong and how to help remedy the symptoms with my lower back!

As always Great!

The procedure went very well. Dr. Luo is very thorough and did a great job. Thank you so much.